Diploma in Customer Service Management

The Diploma in Customer Service Management is designed to produce graduates who excel in delivering exceptional customer experiences and building lasting relationships. The program equips students with skills in communication, problem-solving, and customer relationship management. This three-year program consists of two and a half years of classroom instruction, followed by a six-month internship, and prepares students for roles in various industries, including retail, hospitality, and call centers. Graduates develop the skills to manage customer interactions, resolve issues, and implement strategies to enhance customer loyalty. Career opportunities include customer service manager, client relations specialist, and call center supervisor. Admission requires a minimum of 4 passes in LGCSE/COSC/Equivalent.